Billing FAQs

Billing FAQs

Billing - Frequently Asked Questions

Q: If a patient is seeing multiple providers within the date range selected, what is the logic on the Billing Statement (and Monthly Statement) for showing the name of one provider over the other?

A: In our system, the Billing Statement and Monthly Statement display the name of the provider who last saw the patient. This means that if a patient has been treated by multiple providers in a clinic, the statements will reflect the name of the most recent provider seen. This approach helps ensure that the latest point of contact for the patient's care is clearly documented.

Q: Can you charge someone without a Diagnosis Code (ICD)?

A: A Diagnosis Code needs to be entered in order to add a CPT charge (those are billed to insurance). However, adding charges for Supplements and Misc. does not need an ICD code. 

Note: Please make sure a charge is added to an invoice prior to collecting payment on the invoice from a patient or any amount over the invoice amount will flow over to the patient’s credit.