Can I turn off reminders for specific appointment types (or if a patient has more than one appointment in a day)?

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• What if I schedule an appointment that falls on the same day? Will the software send out text reminders to the patient?

  Currently, the first appointment reminder for all the next day appointments is sent between 9:30 to 10:30 AM Pacific time. So if the appointment is made on the same day, the first text reminder will not be sent. The second text reminder will be sent ...

• Can I schedule more than one person for the same time slot?

  Yes, this is a customizable setting to allow X overlapping appointments. Once set, you can go to the ‘gear’ icon in the daily view and “add new” to schedule a new appointment. Customizing Provider's Details to Allow Overlapping Appointments: 1. Hover ...

• What happens if any patient unsubscribes from the email notification?

  The patient unsubscription is the same for both email and text. zHealth won't send email or text reminders if the patient unsubscribes.

• Is there a way to resubscribe a patient to text message notifications once they have opted out via the actual text?

  Legally, a business cannot add back someone who has opt’d out. The patients need to do it themselves - i.e. opt back by sending a text "START" or "YES" to the number: 4159801890 (or one of the numbers highlighted at the top of this section).

• Can I collect credit cards and charge a ‘deposit’ for an online booking?

  You can enable "Appointment Credit Card Payment Required" which will require the "Fees" specified for the given appointment to be charged as CC transaction. The ‘fee’ can be the price of the deposit if you’d like.   The other feature "Appointment ...