Clearing 409 Conflicts in zHealth Pay

Clearing 409 Conflicts in zHealth Pay

What is 409 conflict?
The 409 conflict error may occur when a transaction is still in QUEUED status, and the terminal cannot accept any new transaction requests. To resolve this issue, you must select the device and clear the QUEUED transaction(s). This will ensure that any pending transactions are cancelled, allowing new transactions to be processed. Here's how to do it:

1. Watch Video Tutorial



2. Check Out Step-by-Step Instructions

1. Hover the cursor over your name on the top right corner. Click "Update Info."



2. On the Update Info window, click on the last option "Edit zHPay Profile".



3. On the next screen, click "Clear 409 Conflicts" from the side navigation bar.



4. On the next screen, enter the following information to clear 409 conflicts:
a. Select the device
b. Click the "Clear Transactions" button.




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