Facility Settings FAQs

Facility Settings FAQs

Frequently Asked Questions

Q: What is the best browser for zHealth Software and what should be the configuration of the tablet for smooth functionality?

A: zHealth is optimized for use with Google Chrome. Any computer that uses Chrome should be able to access and use the software as it is cloud based and can be accessed anywhere Internet access is available. Safari is an alternative browser that will work. Please stay away from all versions of FireFox as there are known display rendering and functionality issues.

For tablets, we recommend a 9” display or larger Chromebook, iPad (4th generation or newer), or either the Samsung or Lenovo tablet which both come with Google's Chrome browser. Amazon Fire is not a recommended device.


Q: Can I use the Amazon Fire Tablet on zHealth?

A: The Amazon Fire Tablet is not recommended as the software is optimized for Chrome which doesn't come standard on the Amazon tablet. You have to download 3rd party software to get Chrome and we've heard from clients it isn't a great option. 


A: It has been observed that certain laptop models (e.g. Samsung devices) could not open "Consent Forms" in the PDF format. To view the PDF files of the Consent Forms, make sure you have a PDF Viewer in Chrome installed on your system. In case the Chrome PDF Viewer is already installed on your system, try reinstalling it to troubleshoot any issues. If the issue persists, you can always reach out to support for assistance. 

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