How to Add Insurances to Your Insurance Master List
Insurances can be added to your existing insurance payer database in zHealthEHR. Once entered, the insurance company information can be fetched directly into the Health Insurance Claim Form while submitting claims.
1. On the top right corner of the zHealth dashboard, you will see Your Name (Provider Name). Hover the cursor over your name and a drop-down menu will open.
Click on - Update Info and a new window will open.
2. On the new window, click on the last option - ‘Insurances’ - to see the list of insurance payor names and details.
3. To prevent duplication, try to find the insurance company name first using the Search box at the top right corner.
a. If the insurance payer already exists, click on the Edit icon under Actions to review and edit the payer information as required.
b. If the insurance is not in the system, click Add Insurance button. A pop-up window opens. Continue to the next steps.
d. Accept Reassignment: This information goes into the Box 27 of the HCFA form. Box 27 is used to indicate that the provider agrees to accept assignment under the terms of the payer’s program.
From the drop-down menu, you can select either “Provider accept assignment code*” or “Assignment accepted on clinical lab services only”. You can also select "Not Assigned" depending on your services.
*Note: When accepting assignment, the beneficiary may be billed for the 20% coinsurance, any unmet deductible and for services are not covered by Medicare. The difference between the billed amount and the Medicare approved amount cannot be billed. The 20% coinsurance is based on 20% of the Medicare approved amount (not 20% of the billed amount).
e. Address: The insurance address, city, state, and zip code where claims should be sent. This is required for electronic and paper claims submission. (This is optional as the Payor ID will pull this information automatically)
f. Phone Number: Enter the phone number of the insurance payor. (This is optional as the Payor ID will pull this information automatically)
g. Claim Submit: Depending on whether the insurance company accepts paper or EDI claims, you can select one option from the drop-down menu.
h. Other ID - HCFA 1500 Box 24I: It is the qualifier that corresponds to the provider ID type. From the drop-down menu, select the option applicable for the insurance payer. (Check your previous HCFA form for this insurance company to fill this field)
i and j. Keep HCFA 1500 Box 32 and HCFA 1500 Box 32a empty.
5. From the drop-down menu, select the option applicable for Other ID HCFA 1500 Box 32B (It is the non-NPI identity of the Provider).
6. From the drop-down menu, select the option applicable for Billing Provider Other ID - HCFA 1500 Box 33B (It is the non-NPI identity of the Billing provider). (Check your previous HCFA form for this insurance company to fill this field).
7. From the Clearing House drop-down menu, select the clearinghouse. This is the clearing house zHealthEHR has partnered with for processing submitted claims.
8. In this field, enter the unique identifier for the insurance company.
10. Under the Advanced Options section, enter the appropriate Legacy Provider (Medicaid) ID Number if you've selected "1D - Medicaid Provider Number" in the Other ID - HCFA 1500 Box 24I (shaded).
11. Review all the information you have added to the new insurance and then click Save . The new insurance will be added to the insurance master list.
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