To assist in better claim management, the Claim Audit option on a claim record provides the tracking of key changes made to the claim. Anytime a change is made to a claim record, the log will record the following:
If any changes were made to the claim record, a list of changes will be shown. For example, if a claim is submitted, the claim ID, submission status, date, and any other related information would be shown.
![]() a. Access your zHealth dashboard. Hover your cursor over your name on the top right side of the screen. Click on "Billing Center." |
![]() b. In the Billing Center page, click on the "menu" icon or "four horizontal line" icon as show on the image here. A pop-up window will open. |
![]() c. The Claim Audit Window will provide the following information:
![]() Note 1: *TraceID only shows up if the claim is submitted through the Change Healthcare clearinghouse. Note 2: Deleting a claim will now show the audit trail of when the claim was deleted and the deleted claim number (Check the second screenshot). |
![]() a. Access your zHealth dashboard. Search the patient name using the top navigation search box. Click on the patient name from the populated results to open the Patient Chart. |
![]() b. In the Patient Chart Center, click on the "Patient Billing" option. |
![]() c. Click on the "four horizontal lines" icon provided in front of each claim record. The Claim Audit Window will open. You can view the following information:
![]() Note: *TraceID only shows up if the claim is submitted through the Change Healthcare clearinghouse. |