Known Issues

Known Issues


CategoryKnown IssueWorkaround
Status
Ticket #
MergeMemberships & Conversations do not merge at this timeDon't do a merge and just delete the second account or add the membership (membership, payments, visits) back after the merge. There is no real workaround for Conversations other than screenshot the Conversation and upload to the past notes.
In the queue
#27329
Split ERAsMultiple ERAs that come back for one claim (different CPTs being paid) only calculates that latest or whichever is updated last on the invoice. zHealth is expecting one era per claim.Close without applying the claim/CPT and add them manually as an EOB. From there you can take the appropriate action. Here are instructions.
On the roadmap
#26481

    • Related Articles

    • Release Notes

      zHealth continues to enhance the software by releasing new features, making enhancements, and removing bugs. Customers can expect zHealth scheduled releases on the last weekend of each month. Here's an update of the recent product improvements we've ...

    • New Updates - March 2021

      zHealthEHR will automatically update all accounts with the new updates by the end of March 2021. Category Description Patient's Contact Details The date format for Surgical History has been changed so patients won't have an issue using any date ...

    • New Updates - May 2024

      zHealth software will automatically update all accounts with new updates by the second week of March 2024. Category Description Date Facility Settings We have revamped the "Block My Calendar" model screen! This update is designed to enhance user ...

    • New Updates - April 2021

      zHealthEHR will automatically update all accounts with new updates by the end of April 2021. Category Description Facility Settings We added EIN to the facility details section. It will help multiple facilities that have different tax ID (EIN). If ...

    • New Updates - December 2023

      zHealth software will automatically update all accounts with new updates by the end of December 2023. Category Description Date Billing Center In our last update, we introduced a new column called "Part of Membership" in the Billing Center. We have ...