zHealth Pay FAQs

zHealth Pay FAQs

Q: Does zHealth Pay accept CareCredit as a payment option?

A: We do not support CareCredit as an option. CareCredit card is not backed by any major credit card network and only works at affiliated locations. So if your clinic wants to use CareCredit, you will need to contact them and sign-up with CareCredit. The processing of transactions will not happen through zHealth Pay.

Q: What if the transaction can’t be found or trying to delete a pending transaction doesn’t work when a clinic has the 409 error?

A: You may see the error "Transaction could not be canceled" even when the transaction actually gets canceled so it may have actually worked.

The 409 error also comes when the second transaction starts before the earlier one times out so that may be the issue as well and is now fixed. Please check with the clinic to see if they can charge again.


Q: What is the required operating system for a PC?

A: As of May 2023, PCs require Microsoft Windows 10 or 11.

Q: We have each person in the office login to the computers through Windows. We currently do not have a generic login for our front desk staff to use. If we did, and the reader was attached to that generic login, then I believe it would work as stated as we would just sign into zHealth via the internet off said generic login. If this is the case, this may cause some issues as our other programs are login specific but that does need to be verified.

A: The problem is that you're running a multi user configuration on a Windows machine, and then trying to run a service that uses blocking calls across multiple user accounts without using group policy editor for process control.   A windows SA, or MCSE would be able to sort this out as it is a common task for a windows systems admin.


Basically, what you need to do is isolate the Cloudbridge process to each user account, so that as a user logs out, it stops CB on logout and when a user logs in, it starts it. This is pretty simple to do with policy editor under Win10 Pro, but you do need to know what you are doing. It can also be done with Powershell scripts.


The equivalent can be done using zsh scripting on Mac or Linux. There is is far more easier to implement.


For windows users logging out:

In windows, you need to use the group policy editor and define a script to be run before logout (gpedit.msc -> User Conf -> Windows Settings -> Scripts -> Logoff).  You need to point it at a powershell script that can be as simple as the one liner:

taskkill /IM AnyPayCloudBridge /F


For windows users logging  in:

In group policy editor, set a script for pedit.msc -> User Conf -> Windows Settings -> Scripts -> Logon


The script will be a one liner, something like

Start-Process -FilePath "C:\Program Files (x86)\AnywhereCommerce\AnyPay Cloud Bridge.exe"


More on group policy editor and how to use it to manage login and logout events can be found here:

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-R2-and-2012/dn265982(v=ws.11)


And various sample scripts can be found here:

https://docs.microsoft.com/en-us/previous-versions/windows/desktop/gpmc/group-policy-management-console-scripting-samples

If you know a local MCSE or Windows Admin, we can prompt them for advice. They can probably set this up for your clinic in  5 minutes.


Q: What is the required operating system for Mac?

A:  As of May 2023, Mac desktop and laptops require Apple Ventura with M1 or M2 chips. 

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