What Is Patient Plus?

What Is Patient Plus?

zHeathEHR's Patient Plus helps you communicate with and engage patients automatically. You can close the communication gap with automated recall messages, birthday texts, and missed appointment notifications. Patient Plus works automatically so you can focus on patient care and our system takes care of patient communications.

Note: Patient Plus is a paid service available with our Basic and Advanced plans. If you want to add this feature to your plan, please email support@zhealthehr.com or call 1-800-459-0302. 

1. Automated Recall Messages
Automated recall messages support return business for your practice by reminding patients who have not visited your practice for a while. zHealth automatically identifies active patients who are not on the schedule after 3, 6, and 12 months. The system sends recall messages to these patients on the actual 3rd, 6th, and 12th month dates*.

Our software stops sending recall messages when:
  1. A patient opts out by replying to the recall message with “STOP”.
  2. You manually check the “inactive” box on the patient’s Profile/Chart page.
Recall Message That We Send to Active Patients
We haven't seen you in a while, we should get another appointment scheduled at <Facility Name>.

2. Automatic Birthday Messages
Patient Plus send automatic birthday wishes to patients on the date of birth. If DOB is entered and the Birthday Message checkbox is checked in the patient’s Profile/Chart page.

Birthday Text That We Send to the Patients
<Patient Name>, Happy Birthday from all of us at <Facility Name>. We hope you have a wonderful day!

3. Missed Appointment Notifications
Missed appointment notification is sent about 1 hour after a patient missed their appointment.

Missed Appointment Text That We Send to the Patients
Hello <Patient Name>! We missed you today at <Facility Name>. Please call the office at <Facility Phone> or text back a good time to reschedule your appointment.

*Texts sent back are forwarded to the <Patient Plus Phone> located under the Facility Tab.

Conversations

The Conversations feature is a separate add-on feature that can be added to Patient Plus. It will allow the clinic to initiate or respond to text messages from patients. If you want to add the Conversations feature to Patient Plus, please email support@zhealthehr.com or call 1-800-459-0302.

To view Patient Plus and Conversations pricing, click here

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