What Is Patient Plus?
zHealth Patient Plus
zHeath's Patient Plus helps you communicate with and engage patients automatically. You can close the communication gap with automated recall messages, birthday texts, and missed appointment notifications. Patient Plus works automatically so you can focus on patient care and our system takes care of patient communications.
Note 1: Patient Plus is a paid service available with our Basic and Advanced plans. If you want to add this feature to your plan, please email support@zhealthehr.com or call 1-800-459-0302.
Note 2: You can request our Customer Support to add your custom landline number for texting so you can receive reply to any text, including Appointment Reminders and Bulk Texts; set up patient-initiated texting (patients can reply to Conversations, Review Plus, and Patient Plus), and configure non-patient initiated texts too.
Note 2: You can request our Customer Support to add your custom landline number for texting so you can receive reply to any text, including Appointment Reminders and Bulk Texts; set up patient-initiated texting (patients can reply to Conversations, Review Plus, and Patient Plus), and configure non-patient initiated texts too.
A. Automated Recall Messages
Automated recall messages support return business for your practice by reminding patients who have not visited your practice for a while. zHealth automatically identifies active patients who are not on the schedule after 3, 6, and 12 months. The system sends recall messages to these patients on the actual 3rd, 6th, and 12th month dates*.
Our software stops sending recall messages when:
- A patient opts out by replying to the recall message with “STOP”.
- You manually check the “inactive” box on the patient’s Profile/Chart page.
3-month Recall Message That We Send to Active Patients
Hello <Patient Firstname> <Patient Lastname>! We haven't seen you in a while, we should get another appointment scheduled at <Facility Name>. Please call us at <facility phone number> or visit our website.
Hello <Patient Firstname> <Patient Lastname>! We haven't seen you in a while, we should get another appointment scheduled at <Facility Name>. Please call us at <facility phone number> or visit our website.
Hello <Patient Firstname> <Patient Lastname>! We haven't seen you in a while, we should get another appointment scheduled at <Facility Name>. Please call us at <facility phone number> or visit our website.
Hello <Patient Firstname> <Patient Lastname>! We haven't seen you in a while, we should get another appointment scheduled at <Facility Name>. Please call us at <facility phone number> or visit our website.
B. Automatic Birthday Messages
Patient Plus send automatic birthday wishes to patients on the date of birth. If DOB is entered and the Birthday Message checkbox is checked in the patient’s Profile/Chart page.
Birthday Text That We Send to the Patients
Happy Birthday from all of us at <Facility Name>. We hope you have a wonderful day!
Happy Birthday from all of us at <Facility Name>. We hope you have a wonderful day!
C. Missed Appointment Notifications
Missed appointment notification is sent about 1 hour after a patient missed their appointment.
Missed Appointment Text That We Send to the Patients
Hello <Patient Firstname> <Patient Lastname>! We missed you today at <Facility Name>. Please call the office at <Facility Phone> or text back a good time to reschedule your appointment.
Hello <Patient Firstname> <Patient Lastname>! We missed you today at <Facility Name>. Please call the office at <Facility Phone> or text back a good time to reschedule your appointment.
*Texts sent back are forwarded to the <Patient Plus Phone> located under the Facility Tab unless you have Conversations turned on.
Conversations
The Conversations feature is a separate add-on feature that can be added to Patient Plus. It will allow the clinic to initiate or respond to text messages from patients. If you want to add the Conversations feature to Patient Plus, please email support@zhealthehr.com or call 1-800-459-0302.
To view Patient Plus and Conversations pricing, click here.
To view Patient Plus and Conversations pricing, click here.
Frequently Asked Questions
Q: Do patient plus recall messages get sent to all patients whether they've had an appointment in zHealth or not after the 3, 6, or 12 months? I don't want all my patients who may have had appointments in my old software a couple weeks ago get a recall message.
A: The "last visit date" under Contact Details is mandatory for sending text recall messages at the 3, 6, and 12 month point. However, it is not necessary for sending missed appointment messages or birthday texts (DOB must be filled out).
Q: What phone number are Patient Plus texts sent from?
A: The default number Patient Plus texts are sent from is 415-304-8172. There is an option to upgrade and have texts come from a custom landline number, however the number has to be a landline and NOT a mobile or VOIP number.
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