How to Update Your Phone Number in NPPES

How to Update Your Phone Number in NPPES

If your practice's phone number has changed, you'll need to update it directly in NPPES (the National Plan and Provider Enumeration System). An outdated phone number on your NPI record can cause provider validation errors during clearinghouse enrollment (e.g., ERA/EDI setup with Claim.MD).

Before You Begin

  1. Have your NPI number handy.
  2. Have your CMS I&A (NPPES/PECOS) username and password ready. These credentials are shared across NPPES, PECOS, and CMS.
  3. Know your current, correct phone number to enter.

If you don't remember your password, use the Forgot Password option on the login page before starting.

Step-by-Step Instructions

  1. Go to the NPPES website and log in with your CMS I&A username and password.

  2. From the home page, click Manage NPIs.

  3. Select your individual NPI record from the list.

  4. Click the Edit button to begin updating your information.


  5. Go to the Profile section, then click the Contact Information tab (second-to-last tab).


  6. Click Edit, then enter your current phone number (and email address, if needed).


  7. Click Save and Continue.

  8. Step through the remaining sections by clicking Next Section. Double-check that your practice address is also correct — this is a common spot for outdated info to go unnoticed.

  9. On the final section, check the box to certify that your information is accurate.

  10. Click Submit.

This process typically takes under 5 minutes.

Confirming Your Update

  1. Go to the NPI Registry (public NPI lookup) and search your NPI.
  2. Confirm your new phone number and address are showing correctly.

You may also receive an automated verification call from CMS to the newly listed number to confirm your identity before the change is fully approved. Please answer this call and follow the prompts.

Need Help?

If you run into any issues during this process, reach out to our support team (Support@zHealthehr.com) and we'll walk you through it together.


    • Related Articles

    • Verifying Your Provider on Claim.MD

      Before Claim.MD can be set as your active clearinghouse, each enrolling provider (NPI) must complete a one-time phone verification. This confirms the name on the call matches the provider name listed on NPPES. Step 1: Locate the Verification Option ...

    • Transitioning to Claim.MD

      Overview zHealth is upgrading our clearinghouse from Office Ally to Claim.MD. Claim.MD is fully integrated into zHealth, which means faster claim submission, electronic remittance (ERA) posting, and one place to go for support — our team, instead of ...

    • How to Complete Payer Enrollment for Claim.MD via EDISS Connect

      This article walks through enrolling a payer (e.g., Medicare Part B) with Claim.MD as the clearinghouse using the EDISS Connect portal. Step 1: Locate the Enrollment Instructions The payer's enrollment letter/notice will include a link to complete ...

    • Office Ally FAQs

      Q: What is Office Ally’s Submitter ID? A: This depends on the Payer and how they set up Office Ally. ERA/EDI forms will show Office Ally’s submitter ID or Trading Partner #. Q: How can I find or verify the NPI of a provider is correct? A: You can ...

    • How To Complete Payer ERA Enrollment

      Some payers require providers to complete pre-enrollment before submitting electronic claims, example payers like Medicare and Medicaid. Once your zHealth system is integrated with our clearinghouse partner, ClaimMD, you will be able to identify ...