zHealth Pay Terminal Troubleshooting Guide
Please follow the steps below if your zHealth Pay Terminal (Card Reader) is not working, connecting via bluetooth, or if you are not able to take payments. *
Please note, there seems to be a software issue with iOS. If you have a Mac computer, please contact our support team (support@zhealthehr.com) for further assistance.
1) Ensure you have AnyPay Cloudbridge application installed on ONLY ONE computer in your office.*Anypay Cloudbridge application can be installed and running on two systems in your office if you have two different terminals (each computer should be connected to its own terminal - requires special set-up from zHealth).2) Make sure the USB cable is working properly (does it charge the terminal? Can it charge another device like a phone or tablet?). If not, try another cable with the same connections (mini HDMI or USBc)3) Try holding the reset button on the side of the terminal with a pin/paper clip for about 10 seconds and see if that fixes the issue. If not, please continue…4) Restart your computer and see if that fixes the issue. If not, please continue…5) Check to make sure you have the latest version of the AnyPay Cloudbridge app (for PC users)6) Please check if the terminal's firmware and the config are updated to the latest version.
Easiest Way to update (using PC):
 1. Click the settings cog button on the AnyPay Cloudbridge App |
2. Connect the device if it isn’t already (USB or Bluetooth). Once connected click "OTA" |
3. Confirm that the current firmware (firmware) and Configuration match the target firmware and configuration. The order of operation is to update the firmware first and then the configuration. The order of operations is to update the firmware and then the config. |
4. For some reason, your Firmware and Config may show the same Current and Target versions, but there may have been updates which need to be ‘forced’ into your terminal. To see the latest Firmware and Configs, please refer to the details below based on the 1st 5 letters of your terminal’s serial number. Your serial number can be found in 3 places: 1) On the back of the device (take a photo and blow it up as it is very small) 2) Click “Device Info” from the AnyPay Settings 3) Click “OTA” from the AnyPay Settings |
| Most Recent Firmware & Config (AKA Terminal Setting Version and Device Setting Version) |
Reader (serial number) | Firmware Version | Config Version | Kernel |
Serial # starts with CHB30… | 2.01.00.24 | ANPT_Generic_v10 | K |
Serial # starts with CHB2F… | 2.00.00.07 | ANPT_Generic_v8 | K |
Serial # starts with CHB20… | 1.00.03.52 | ANPT_G kernel_v28 | G |
Serial # starts with CHB2A… | 1.03.00.09 | ANPT_Generic_v5 | G |
7) If your device target version is not showing the latest version of the firmware and the config please refer to the help article on how you can manually force the update of the Firmware and the Config.
8) If nothing mentioned above helps, please uninstall the AnyPay cloudbridge application and reinstall it.
The terminals have a 1 year warranty. If you still face the issues or need assistance manually forcing a firmware and config update, please contact our support team at support@zhealthehr.com or (800) 459-0302.
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