Bulk Texting FAQs

Frequently Asked Questions (FAQs)

Q. Which phone number is used to send Bulk Text Messages?

A: The default number bulk texts are sent from is 415-980-1890, which does NOT allow for replies.

There is an option to upgrade and have texts come from a custom landline number; however, the number has to be a landline and NOT a mobile or VOIP number. For this option, a clinic will need to upgrade to Conversations so texts can be viewed within zHealth.

Q. Where can I find the option to send a bulk-text message?

A: The "Bulk-Text Message" feature is available in both the zHealth Web App/zHealth software and the zHealth Mobile App for providers. In the zHealth Web App/zHealth software, the "Bulk-Text Message" feature is accessible from the dropdown menu when you hover over your name in the top-right corner. In the Mobile App, you can find it under Explore > Messages.

If you need help with the Bulk Message feature, please reach out to your Customer Success Specialist or send an email to support@zHealthEHR.com.

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