What is Conversations?

What is Conversations?

The Conversations or 2-way texting feature in zHealth allows providers or staff within a practice to communicate with patients. Communicate freely by sending and receiving personalized, on-demand messages. This interactive feature lets patients reply* directly to your text messages they receive and delivers responses right to your zHealth Conversations tab.

The Conversations tab will show all text messages sent no matter if they are appointment reminders, Review PlusPatient Plus, bulk texts, or direct one-to-one conversations. Patient responses from Conversations, Patient Plus, Review Plus, and Bulk texting are sent to the clinic (texting responses from appointment reminders are only supported if you use your facility's dedicated landline number as the sender number).

Your facility can use the Conversations tool as a standalone feature or add it to Review Plus, Patient Plus or Bulk Texting. To view Conversations add-on pricing, click hereIf you want to add the Conversations feature to your package, please email support@zhealthehr.com or call 1-800-459-0302.

*Note: The Conversations feature can use your facility's dedicated landline number as the sender number.  Texting responses from appointment reminders are only supported if you use your facility's dedicated landline number as the sender numberPlease reach out to your Customer Success Specialist or send an email to support@zhealthehr.com to get this set up.

1. Access Conversations from Home Page
Access your zHealth dashboard. You will see a small Message icon 💬. Click on it and you'll be redirected to the Conversations tab. 



2. Access Conversations from Patient Chart Page
Search for the patient to whom you want to send text messages. On the Patient's Chart page, you'll see a Conversation tab. Click on it and you're ready to send and receive text messages from that patient.



3. Access Conversations from Patient Search Results
When you click the "Search" icon on the top navigation bar, it shows all patients in your practice. The Patient Search Result page also displays the Conversations icon to help you directly access the Conversations feature and start sending text messages to an individual patient. 


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