What is Conversations?

What is Conversations?

zHealth Conversations

The Conversations or 2-way texting feature in zHealth allows providers or staff within a practice to communicate with patients. Communicate freely by sending and receiving personalized, on-demand messages. This interactive feature lets patients reply* directly to your text messages they receive and delivers responses right to your zHealth Conversations tab.

The Conversations tab will show all text messages sent no matter if they are appointment reminders, Review PlusPatient Plus, bulk texts, or direct one-to-one conversations. Patient responses from Conversations, Patient Plus, Review Plus, and Bulk texting are sent to the clinic (texting responses from appointment reminders are only supported if you use your facility's dedicated landline number as the sender number).

Your facility can use the Conversations tool as a standalone feature or add it to Review Plus, Patient Plus or Bulk Texting. To view Conversations add-on pricing, click hereIf you want to add the Conversations feature to your package, please email support@zhealthehr.com or call 1-800-459-0302.

*Note: The Conversations feature can use your facility's dedicated landline number as the sender number.  You can request our Customer Support team to add your custom landline number for texting so you can receive reply to any text, including Appointment Reminders and Bulk Texts; set up patient-initiated texting (patients can reply to Conversations, Review Plus, and Patient Plus); and configure non-patient initiated texts too. Please reach out to your Customer Success Specialist or send an email to support@zhealthehr.com to get this set up.

A. How to Access Conversations from Home Page

Access your zHealth dashboard. You will see a small Message icon 💬. Click on it and you'll be redirected to the Conversations tab. 

B. How to Access Conversations from Patient Chart Page

Search for the patient to whom you want to send text messages. On the Patient's Chart page, you'll see a Conversation tab. Click on it and you're ready to send and receive text messages from that patient.

C. How to Access Conversations from Patient Search Results

When you click the "Search" icon on the top navigation bar, it shows all patients in your practice. The Patient Search Result page also displays the Conversations icon to help you directly access the Conversations feature and start sending text messages to an individual patient. 

Frequently Asked Questions

Q: What phone number are Conversation texts sent from?
A: The default number Conversation texts are sent from is 415-480-5155. There is an option to upgrade and have texts come from a custom landline number, however the number has to be a landline and NOT a mobile or VOIP number.