What Is Review Plus?
zHeath Review Plus is a review automation platform that makes it easy for your practice to manage your online reputation. Review Plus automatically sends review requests to your patients and posts 4-star and 5-star reviews on Google, Yelp, Facebook, or other leading review sites.
How Does It Work?
1. Automated Review Requests - Review Plus sends an automated text message after a patient’s appointment asking how they would like to rate your service, from 5 (Best) to 1 (Poor). Our system follows up with spaced-out reminders if a patient does not reply to the first review request.
How Does It Work?
1. Automated Review Requests - Review Plus sends an automated text message after a patient’s appointment asking how they would like to rate your service, from 5 (Best) to 1 (Poor). Our system follows up with spaced-out reminders if a patient does not reply to the first review request.
2. Choose Review Site - You can easily change (under Update Info > Facilities) which review site to send your patients to, ensuring you get real, positive reviews on the sites that matter most to you!
3. Automated Review Posting - Patients who reply with a 4-star or 5-star rating are sent another message with your facility's link to one of your top online review sites, making it easy for your happy patients to write a public review.
*Note: Review Plus is a paid service available with our Basic and Advanced plans. If you want to add this feature to your plan, please email support@zhealthehr.com or call 1-800-459-0302.
Automated Text Message Sent to Patients:
[Facility Name] values your feedback! Please rate our service from 5 (BEST) to 1 (POOR) by responding to this message with a number between 1 and 5.
*Note: Replies of 1-3 goes back to the Provider so they can dialogue. A rating of 4-5 receives a follow-up text to post their feedback at the Facility’s URL (Google, Yelp, Other) of choice. The URL can also be changed at any time.
Conversations
The Conversations feature is a separate add-on feature that can be added to Review Plus. It will allow the clinic to initiate or respond to text messages from patients. If you want to add the Conversations feature to Review Plus, please email support@zhealthehr.com or call 1-800-459-0302. To view pricing of Review Plus and Conversations, click here.
Learn how to:
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