zHealth Pay Information Guide

zHealth Pay Information Guide

What is zHealth Pay

zHealth Pay is an all-in-one, fully integrated payment platform built specifically for chiropractors. Designed to simplify patient billing and streamline clinic operations, it helps you get paid faster, securely and conveniently, whether in person, online, or via mobile.


Why Choose zHealth Pay?

  1. All-in-One Platform: Fully integrated with zHealth EHR – no need to use external processors.
  • Flexible Payment Options: Accept in-office payments, online payments, text-to-pay, recurring billing, and more.

  • No Hidden Fees: No set-up fees

  • Fast Payouts: Receive funds as soon as the next day.

  • Payment Processing Options: Accept online payment via text or email, save card on file, handle recurring payments, take taps, dips, or swipes with terminal

  • Custom Quotes Available: For high-volume practices.

Getting Started with zHealth Pay

1. Sign Up: Click the “Sign Up” button on the zHealth Pay webpage or request a custom quote.
2. Submit Application: Fill in your business and banking information. Approval is typically instant.
3. Card Reader Shipped: A payment terminal will be sent to you. The one-time hardware fee is $179.
4. Activate Reader: Follow the included instructions to connect your terminal. Self-installation support is available.
5. Start Accepting Payments: Process transactions directly from your zHealth software interface.

Read the full set-up guide here.
​
​
Payment Methods Supported
​


zHealth Pay Transaction Fees
​

Transaction Type

Fee

Card Present 

2.99% + $0.15 per transaction

Keyed/Online

 3.99% + $0.15 per transaction

Terminal Cost

 $179 (one-time)
Inactivity Fee 
$49/month (waived if at least 3 transactions every 60 days)
Contract
1-year term

Patient-Friendly Features

  • Patients can pay from any device

  • Clear communication of balances and costs

  • Easy-to-use links via text or email

  • No need for physical card swipes

  • Supports mobile wallets and contactless payments

Practice-Friendly Features

  • Avoid double data entry - everything syncs inside zHealth

  • Secure, compliant transactions

  • Track all payments using the transaction look-up tool

  • Get paid as fast as the next business day

  • Simple, transparent pricing and reporting

  • Automate your follow-ups and reminders

​

Pro Tips

  • Use Text-to-Pay to increase collections without calling patients.

  • Enable Card on File for quick future transactions and recurring billing.

  • Regularly monitor your transactions using the Transaction Look-up Tool in zHealth.


Need Help?


FAQs

Q: How long does it take to get trained to start using zHealthPay?

Ans: The beauty of zHealth Pay is that it provides your staff with an easy-to-use, easy-to-implement, and easy-to-get-started payment processing system that streamlines all of your payment processing activities. The system is so intuitive that you and your staff can get trained in a matter of minutes. However, our customer support team is available to train your entire staff for as long as necessary at no additional charge, so they get a full understanding of how to use zHealth Pay and the Terminal.

Q: What cards can I accept with zHealth Pay?

Ans: zHealth Pay Terminal can be used to accept credit cards and debit cards of major card networks, including Visa, Mastercard, Discover, and American Express. zHealth Pay enables you to accept EMV Chip & Sign, NFC contactless cards, digital wallets such as Apple Pay and Android Pay, as well as magstripe payments.

Q: Does the payment terminal work with my tablet computer or mobile device?

Ans: No, the payment terminal only works with Mac or PC. Currently, it does not support tablet computers or mobile devices for processing payments.

Q: Can I sell supplies and supplements and use zHealthPay to charge patients?

Ans: Of course! Add the supplements and supplies to the patient invoice. Check the total patient balance and charge the patient through the Terminal. The payment details will be reflected in the invoice immediately.

Q: How long will it take to install and set up my Payment Terminal?

Ans: Setting up your zHealth Payment Terminal only takes a few minutes. As soon as you sign up for zHealthPay through your zHealth account, you will receive a zHealth Pay Terminal within 3–5 business days. Once you receive the terminal, connect it to your Mac or PC and follow the instructions manual to activate it. And you’re done! You can now start accepting payments with zHealth Pay by swiping, dipping, or taping credit or debit cards.


    • Related Articles

    • zHealth Pay Terminal Troubleshooting Guide

      Please follow the steps below if your zHealth Pay Terminal (Card Reader) is not working, connecting via bluetooth, or if you are not able to take payments. * Please note, there seems to be a software issue with iOS. If you have a Mac computer, please ...

    • Steps to Get Started with zHealth Pay

      zHealth Pay is an all-in-one integrated payment processing solution. You get an integrated reader and POS software with end-to-end encryption. Sign up and start taking payments with zHealth Pay quickly. With clear and competitive pricing, everything ...

    • What is zHealth Pay?

      zHealth Pay is a fully integrated payment processing solution built specifically for chiropractors. Simplify the collection of patient payments by accepting all payment card types, including credit/debit cards, Visa, MasterCard, Discover, and ...

    • zHealth Pay FAQs

      zHealth Pay - Frequently Asked Questions Q: When trying to refund a patient, we get an “unexpected error”. Why is this happening? A: This could be happening for a couple of reasons: Normally you can only do a refund with available funds, (not ...

    • Changing Your zHealth Pay Info

      Need to update your business information, checking account details, email, phone, and other information for your zHealth Pay account? You can do this in just a minute or two within zHealth Software! 1. Watch Video Tutorial 2. Check out the ...