Two-Factor Authentication (2FA)
To help safeguard your account, practice details and personal information, zHealth uses a One-Time Passcode (OTP) as part of the identity verification process when you contact our customer support. This additional security step ensures that we are speaking with the authorized account owner before sharing information or providing assistance.
When you call our customer support team, you may be asked to provide a One-Time Passcode sent to your registered contact method (email or mobile number). The passcode is valid for a limited time and can only be used once.
All zHealth customers (active) must ensure that their email address and mobile number are verified using Two-Factor Authentication (2FA) in Facility Settings > Provider tab. Once these contact details are verified, when a staff member contacts zHealth Customer Support, a One-Time Passcode (OTP) will be sent to the verified email address or mobile number. The caller must verbally provide this passcode to the support agent for identity verification. After successfully verifying, the support agent can proceed with assisting the customer. Please ensure that your email address and mobile number are properly verified to avoid delays when contacting our support team.
Detailed Instructions for Verifying Your Email Address and Mobile Number
 1. When you log in to your zHealth account, the system will display a modal screen with the following two fields:
|
2. The Email Address and Mobile Number fields will be automatically populated from the logged-in user’s account details in Facility Settings > Provider (Email Address and Cell Number), if available. If needed, the user can edit the email address and mobile number directly from the modal screen. |
3. The user can click the "Send OTP" button next to the Email Address or Mobile Number field to receive the One Time Passcode. Enter the OTP to verify it. |
4. Once verified, the Email Address and/or Mobile Number will display a green checkmark next to the field instead of the Send OTP button. |
Note: This is a one-time process. When your Email Address and Mobile Number are successfully verified using 2FA, you will not need to complete this verification again.
Note: It is not required for every staff member in a practice to have a unique email address and mobile number.
If you have any further questions, please feel free to contact us at support@zhealthehr.com
Related Articles
Different Schedule Views
You can set and view your schedule on the Home Dashboard. In case you have multiple providers or staff members, you can view their schedules and appointment bookings at the same time. Here is how you can do it. 1. Watch Video Tutorial 2. Read ...Mapping Appointment Types to Provider
Mapping appointment types to a provider will help you streamline the online appointment booking portal as people will be able to book appointments for different providers for different care needs. For example, Patient A can book Provider A only if he ...Configuring Provider Details
You can easily add Provider details to your zHealth account. You can add and save detailed information about the provider and map his or her business hours and appointment types. A. Watch Video Tutorial B. Read Step-by-Step Instructions 1. Access the ...How to Add Provider’s Business Hours
You can set different business hours for each type of provider at your facility. You can select specific days and time for which the provider is available for appointment booking. In case you have multiple providers, you can map the business hours to ...Enable and Set Up Online Appointment Booking
If you subscribe to or switch to zHealth's Online Appointment Booking Portal, your Provider account includes the online appointment scheduling feature. Patients can easily schedule an appointment online that integrates directly with your scheduler. ...