Billing
Cash Discount Feature
What is Cash Discount Feature? Cash discount feature enable clinics to offer up to a 3% discount to patients who pay in Cash or Check at the time of service. There are some important legal and regulatory considerations. Please consult your attorney ...
Billing FAQs
Billing - Frequently Asked Questions Q: If a patient is seeing multiple providers within the date range selected, what is the logic on the Billing Statement (and Monthly Statement) for showing the name of one provider over the other? A: In our ...
How to Email PDF of the Monthly Statement
Monthly Statements are a valuable tool for clinics and providers to be able to see what you’re billing your patients at a glance, as well as the payments they’ve already made to you, all condensed into a single report. A billing statement also allows ...
Setting Up Family Members and Applying Credits in zHealth
Video demonstrating how to set up family members and apply credits in zHealth system. The video shows the step-by-step process for how family members can share a patient’s credit to pay an invoice. <br> A guide providing step-by-step ...
Adjustment Group and Reason Codes List
What is a reason code used on an EOB/ERA? Reason codes appear on an explanation of benefits (EOB) to communicate why a claim has been adjusted. If there is no adjustment to a claim/line, then there is no adjustment reason code. The letters preceding ...
Posting Payment When an EOB/ERA is Split (not all CPTs on one claim)
zHealth has been designed to post payments for a full ERA (not some CPTs on one ERA and others on another). zHealth is looking to accommodate for this workflow in the future. Sometimes, insurance companies split the claim into 2, 3, or more ERAs ...
How to Remove or Change an ERA Payment
Payments received electronically and reported in an Electronic Remittance Advice (ERA) can be posted manually in zHealth Billing Center. You can manually apply payments after checking ERA received date, ERA posted date, denials by the insurance ...
Generating Patient Billing Statements
Patient Billing Statements can be handy when you want to run a report showing multiple visits together or share the billing statement with the patient to show amounts owed or paid. You can print or email statements with just the patient’s info, the ...
Navigating the Billing Center in zHealth
Users can view all patients' billing and claim details in the Billing Center. This area provides tracking and insight into the statuses of claims submitted to insurance payers. Users can post ERA or EOB payments, download EDI, generate claims, submit ...
How to Download Billing Center Report
The Billing Center in zHealth helps providers and staff to view patients' billing, invoices, and claims. You can download the Billing Center report to get a list of invoices and claims with their statuses, patients' names, patient and insurance ...
Download EDI 837 File
You can download and save an EDI 837 (ANSI X12 837P/I) file for electronically submitted claims. EDI files can be used with third-party analytical applications and reporting. 1. Watch Video Tutorial <br> 2. Check Out Step-by-Step Instructions ...
Posting an ERA
Improve productivity by automatically posting insurance payments and streamlining the payment posting process. Billers or providers, depending on who is managing the billing process, can automatically post insurance payments by posting ERAs. An ...
Posting an EOB
Improve productivity by automatically posting insurance payments and streamlining the payment posting process. Billers or providers, depending on who is managing the billing process, can automatically post insurance payments with Explanation of ...
Viewing and Correcting Claim Errors and Printing HCFA
This section is an overview of how to view and make corrections to rejected claims. Once corrections have been made to a claim, you will have the option to resubmit the claims to the clearinghouse before it is forwarded to the payor. Claim error ...